After a cleared payment on the purchase of one of our products / services occurs, you will receive an invoice with the details. Once product / service is delivered to you or given to you, no refund will be given. This policy is in place since it would be impossible for you to return your purchased product or service. We cannot issue a refund for any product / service under any circumstances given its licensing model. Please ensure your requirements and finalized version before you complete your purchase.
In rare instances and only within 30 days of purchase, if due to technical difficulties or platform incompatibilities the software will not function, we may, at our discretion, issue a refund minus our order processing and banking fees (up to 35% of the purchase price). In such instances, we require that you provide enough information for us to positively identify your purchase transaction (e.g., order number, your company name, date of transaction, purchase code, number of licenses purchased, etc.). If we are able to positively identify your order, and if your request is made within 30 days of purchase, you must submit to us a letter of destruction of software on your company letterhead before we will process the refund. Zoof Software Solutions Private Limited is not responsible for lost, delayed, or misdirected mail or email, delays for downloading, or other communication system delays.
It is your responsibility to familiarise yourself with this refund policy. By placing an order for any of our products / services, you indicate that you have read this refund policy and that you agree with and fully accept the terms of this refund policy. If you do not agree with or fully accept the terms of this refund policy, we ask that you do not place an order with us.